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Call for papers - JHHSA
Community- and home-based healthcare is a growing phenomenon. While service delivery programs are expanding, our knowledge of the impacts is incomplete. See the attached call for paper for more information.
Congratulations to Peter van der Hoek, 2013 recipient of SECoPA's Senator Peter B. Boorsma award in recognition of Peter's many years of work facilitating the international exchange of knowledge and practice in the public sector.
Lean Production and One-Stop Shop for Municipal Services
Author: FRANCESCO PODDIGHE, ALESSANDRO LOMBRANO and MARIO IANNIELLO
Published in PAM, Vol. 16 No. 1
Although lean Production is a largely debated issue in business management studies, it has recently become a relevant trend for public sector organizations. At the same time, empirical studies focusing on lean production in public administration are limited. The present article, based on a single case, explores the introduction of the one stop shop in an Italian municipality. The results are some preliminary reflections on the implications and effects of lean thinking based managerial innovation in the public sector.