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Implementing Participation Strategies in Hospitals: Correlates of Effective Problem-Solving Teams

Author: CHRISTOPHER G. WORLEY, PH.D.
Published in PAM, Vol. 5 No. 1

More and more hospitals are attempting to change their
organizations and improve quality, customer satisfaction, and clinical
outcomes or reduce costs through participation strategies that involve
organizational members on problem-solving teams. The key to the success
of these strategies is the effectiveness with which these teams solve pressing
organizational problems. This article presents the results of a survey
completed by over 75 people representing 30 problem-solving teams in five
hospitals from four states. The results suggest that team are fairly
productive but have not generally affected the more substantive aspects of
hospital operations. Recommendations for improving team effectiveness
are given.

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