Home Subscribe Login Contact Us Search Journal Articles SPAEF RSS Feed
Our Journals - Menu Our Journals

JHHSA Articles Search Journal Articles

Identifying Health Care Quality Attributes

ROSHNEE RAMSARAN-FOWDAR
JHHSA, Vol. 27 No. 4, (2005)

Evaluating health care quality is important for consumers,
health care providers, and society. Developing a measure of health care
service quality is an important precursor to systems and organizations
that value health care quality. SERVQUAL has been proposed as a
broad-based measure of service quality that may be applicable to health
care settings. Results from a study described in this paper verify
SERVQUAL dimensions, but demonstrate additional dimensions that
are specific to health care settings.

Subscribers: Login to read this article

Guests: Subscribe to JHHSA, or purchase individual article access for $10.
The article is not available for automatic download. We will email the article to you as a PDF file upon receiving your payment, typically within 24 hours.