Lean Production and One-Stop Shop for Municipal Services
FRANCESCO PODDIGHE, ALESSANDRO LOMBRANO and MARIO IANNIELLO
PAM, Vol. 16 No. 1, (2011)
Although lean Production is a largely debated issue in business management studies, it has recently become a relevant trend for public sector organizations. At the same time, empirical studies focusing on lean production in public administration are limited. The present article, based on a single case, explores the introduction of the one stop shop in an Italian municipality. The results are some preliminary reflections on the implications and effects of lean thinking based managerial innovation in the public sector.