PERFORMANCE MANAGEMENT IN PUBLIC SERVICE: CHALLENGES AND OPPORTUNITIES IN SOME AFRICAN COUNTRIES
Author: ANDREW I. E. EWOH
Published in IJED, Vol. 10 No. 1
Scholarly discourse on performance management in public service has been triumphed in the academic literature. This dialogue among scholars was prompted by the new public management movement that required governments everywhere to demonstrate their efficiency in spending taxpayers’ resources and show that program results or outcomes are related to their effectiveness as generated by its activities. This article explores experiences of three African countries in their usage of performance management system as part of bureaucratic reform measures and offers recommendations on how to implement a successful performance management system (PMS). The analysis begins with a historical review of the literature. This is followed by a discussion of the applications and types of performance management tools, their limitations and benefits, and a comparative analysis of performance management efforts in three African countries (Kenya in the East African region; Nigeria in the West African region, South Africa in the Southern African region). In sum, on the basis of these selected nations’ PMS implementation experiences, the article discusses their challenges as well as opportunities, and offers some recommendations in the form of solutions.